Regulation may be defined as “Any rule endorsed by government where there is an expectation of compliance”.
Rules can take many forms, not all of them the ‘black-letter’ kind. Governments and public servants make rules every day and as a consequence impose sometimes unwelcome burdens on businesses, community organisations and individuals.
For example, when you design a form for customers to fill in, are you asking for information you already possess? When you set up a telephone call centre, do you really need such a long menu of service options? When you ask a grant recipient to acquit their funding, what do you actually do with the information you obtain? Do the benefits of having that information outweigh the cost of making the organisation provide it?
This Guide invites you to take a more critical look at regulation in all its many forms.